SugarCRM provides CRM solutions focusing on sales automation (Sugar Sell), marketing automation (Sugar Market), and customer service (Sugar Serve). It offers flexibility with cloud or on-premises deployment.
Pros
- ✓Highly customizable platform.
- ✓Offers both cloud and on-premises deployment options.
- ✓Strong core CRM functionality for sales.
- ✓Open-source heritage offers flexibility (though commercial versions are standard).
Cons
- ✗Can be more expensive than some competitors.
- ✗User interface might not be as modern as some newer platforms.
- ✗Requires technical resources for deep customization and on-premises management.
Cost Factors
- Requires minimum number of users for some editions.
- Different products (Sell, Serve, Market) priced separately or in bundles.
- Costs per user, per month, typically billed annually.
- On-premises deployment involves infrastructure costs.
Starting Price: Starts ~$49/user/mo (Sell)