Zendesk Sell is a sales CRM designed to enhance productivity, processes, and pipeline visibility for sales teams. It integrates tightly with Zendesk Support.
Pros
- ✓Modern, user-friendly interface.
- ✓Strong focus on sales productivity tools (e.g., call tracking, email automation).
- ✓Seamless integration with Zendesk Support.
- ✓Good mobile application.
Cons
- ✗CRM feature set might be less comprehensive than Salesforce or Dynamics for complex needs.
- ✗Primarily focused on sales; marketing automation is less central.
- ✗Can become costly as you add more features or integrations.
Cost Factors
- Tiered pricing (Sell Team, Sell Growth, Sell Professional, Sell Enterprise).
- Costs per user, per month.
- Separate costs for Zendesk Suite if full customer service integration is needed.
Starting Price: Starts ~$19/user/mo (Team)