Zoho CRM is part of the extensive Zoho suite of business applications. It offers sales force automation, marketing automation, customer service features, and analytics, known for its broad feature set and competitive pricing.
Pros
- ✓Part of a large ecosystem of integrated Zoho apps (Zoho One).
- ✓Comprehensive feature set across sales, marketing, and support.
- ✓Competitive pricing, including a free tier.
- ✓Highly customizable.
Cons
- ✗User interface can feel cluttered or less intuitive for some users.
- ✗Integration with non-Zoho apps can sometimes be challenging.
- ✗Advanced customization might require technical expertise.
Cost Factors
- Free edition available for up to 3 users.
- Multiple paid editions (Standard, Professional, Enterprise, Ultimate).
- Costs per user, per month (billed annually or monthly).
- Zoho One bundle offers access to many Zoho apps for a flat fee.
Starting Price: Free tier available; Paid plans start ~$14/user/mo